The Ten Commandments of Church Web Sites
I continue to be impressed, both negatively and positively, by the many congregational web sites I visit. I just heard from a pastor friend of mine who reported that a family in his area found his congregation via his web site. And he is in a fairly remote area. I can not underscore enough how important it is for your congregation to: (a) have a web site; (b) make it look very, very good; (c) keep it simple, clear and with good information right on the first page people see. You would be surprised how often a congregation’s web site makes it nearly impossible to find the most basic of information: where it is located; a contact e-mail; a phone number; clear directions; service times. I see web sites that bury this information on other pages, spread it out across several pages, or if they do put it on their home page, it is hard to read and see. It is much better to have a simple, clear, basic web site that looks nice, rather than one that is cluttered with poor quality design, images, colors and assorted eye-candy that adds nothing of value to the site. Keep in mind that your congregation’s home page should be designed with the non-member in mind, first and foremost. If you don’t want people to think your congregation is a private club, then don’t make the web site look that way. Here then, for your consideration, are
The Ten Commandments of Church Web Sites
I. Thou shalt communicate basic, necessary information first and foremost: directions to your church; service times; contact information.
II. Thou shalt not make it hard for the stranger in your midst to find this basic information.
III. Thou shalt be attentive to requests and inquiries thy web site receives: answer queries immediately, on the same day. Delay not when thou art contacted!
IV. Thou shalt design thy site with the non-member in mind, first and foremost.
V. Thou shalt place member-only information on separate pages, easily found for your members, but keep the sojourner and alien’s need in mind first on your home page.
VI. Thou shalt inform viewers what your church stands for and believes. Hide not thy public confession, lest you deceive visitors.
VII. Thou shalt not clutter thy church web site with ugly graphics, too many colors and 1990s era web design. If thou can not provide an excellent web site, thou shalt keep it simple.
VIII. Thou shalt keep thy site neat and clean. Just because thou canst add widgets, graphics and flash graphics, does not mean that thou shouldst add them.
IX. Thou shalt not force visitors to listen to dreadful MIDI organ music; therefore, turn off all auto-play audio and video files. Force not music and videos on thy visitors.
X. Thou shalt not post embarrassing, poorly produced or prepared images of thy pastor and thy congregation’s staff. Better no pictures, than ugly ones.
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XI Thou shalt not steal copyrighted graphics.
Covered similar info at NR: What to Present in Church Web Sites.
Definitely design with non-members in mind first: there are simply much more of them.
Our church’s current website is a single page appended to the school website, with the contact info in yellow on a white background and all the body text centered. All of it.
We will be, thankfully, actually PAYING someone (thank goodness!) to do a redesign over the summer, despite several people saying that the site looks “good.” Huh? Guess they don’t get around (the web) much.
It’s better to have a super-simple clean one-page site than to have a fancy site that’s ugly and dorky and hard to use.
XII Thou shalt not spurn thy neighbor’s navigation through means of massive web pages nor through huge files. Thou must consider the poor sinner who has the lesser bandwidth by making pages easy to load. Also provide downloadable files rather than exclusively streaming content.
IX is a deal breaker for me. I hear Midi, I don’t go there. Period.
Richard, I must confess that I too have formed immediately negative opinions when I hear MIDI music, particularly when it is playing some non-Lutheran hymn like “Rock of Ages” or “Amazing Grace” and when the experience is compounded by what are clearly bit-mapped graphics, and the use of four typefaces in, sometimes, a single headline. Hard to get over first impressions, good or bad.
Ditto, Richard. @Richard
I would ammend only commandment I to include “…and thou shalt keep said information current.” I recently was helping my stepson find a congregation in his area, and looking at a website for a congregation in his city found a (farwell) letter from the Pastor posted in 2006; the congregation has been vacant since then. That did not leave a very good impression.
These not only apply to congregational websites, but Districts too, I’ve seen some that rather proudly have broken #VII in the area of 1990′s design.
Quick question: Are you saying that music is not appropriate, or that “Amazing Grace” is too generic, or that since it’s author was not Lutheran that it should not figure prominently on a Lutheran website, or that “Amazing Grace” is theologically suspect, or what exactly?
Earl
Lutheran congregations, if they must inflict a MIDI recording on site visitors, could at least use a Lutheran hymn. I think it is a bad idea to have auto-start media of any kind on a web site.
I can’t imagine very many people actually sit through the little ditty playing on your website. I would be willing to bet that the MIDI music causes one of two reactions in the majority of people:
1. They mute their PC and continue to navigate your site in silence. So… why have the music at all?
2. They are so offended by the cheezy sound of MIDI keyboard and just leave your site without giving you a chance. So… why have the music at all?
The slim minority of people who will actually sit through a computerized version of “Alas and Did My Savior Bleed” will not miss it if it is not there.